This means that if you don't love our products, for any reason, we'll take them back within 60 days of your order date and refund your full purchase price. So go ahead, take a chance on something new; we've got you covered! Please note this guarantee only applies to products purchased on UrbanDecay. If you purchase something through UrbanDecay. All returns are credited in the original form of payment.
Returns received more than 60 days after the shipment date will not be processed. Our e-gift cards never depreciate. If a card with a balance has had no activity for 5 years, it will be deactivated. A deactivated card cannot be reactivated, but we can send an email with a new active card number and pin number. Once your purchase is returned, a new e-gift card will be triggered and emailed to you with a new gift card number and pin number. Yes, split payments are allowed.
Please note: E-gift card balances are not updated until an order made with the card has shipped. Urban Decay products are sold exclusively through select retailers and on our website.
To ensure that you're getting the real deal, always buy directly from the authorized brick-and-mortar retail stores listed on UrbanDecay. If you need more information about our authorized retailers including online retail partners , please call our customer service team at , Monday—Friday, AM— PM Pacific Time, excluding holidays.
No, you can only receive a refund on an e-gift card if an e-gift card is what you used as your original form of payment. E-Gift Cards purchased on urbandecay. They cannot be used at any other website or store. If an e-gift card email is lost or deleted, we have the ability to resend it to the intended recipient. Skip to content Skip to footer navigation. How can I track my order? Where can I buy Urban Decay?
When is your next promotion? What if the product I want is out of stock? Why is my order still processing? We're sorry for any inconvenience this may have caused. My order is missing an item.
Where can I find out how to apply Urban Decay products? Can you send samples of your products? Is there a limit to the number of orders I can place? How do I make a return? Do Urban Decay e-gift cards ever expire or depreciate?
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